Shipping and delivery

Shipping cost

We have a fixed shipping cost within Sweden of SEK 89
Extra postage cost will be added for delivery outside Sweden.


Delivery time

We ship every weekday with Post Nord. Estimated delivery time is 3-5 working days. Small packages will be delivered directly to your mailbox and larger packages you can pick up at a postal agent. If delivery is delayed, we will notify you by e-mail. As a customer, you always have the right to cancel the purchase in the event of delivery delays. We will do everything we can to fulfill your order. There may be occasions when it is impossible to fulfill the order, for example when our supplier or freight forwarder cannot fulfill their commitment to us. We reserve the right to waive all claims for compensation to the customer for delivery delays.

Terms and conditions of sale

Once you have confirmed your purchase, an order confirmation will be sent to the email address you provided. The email will contain all the information about your order, invoice address, delivery address, products, prices and shipping cost. If something is wrong with your order, please contact us immediately by e-mail avelsas@gmail.com or by phone +46(0) 722 43 00 95. You must be 18 years old or have parental consent at the time of ordering.

Prices and prices

Prices are in Swedish kronor and include 25% VAT.

How to pay

In our webshop you pay through Klarna Checkout.
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best.

A nice thing about Klarna Checkout is that we distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice or Klarna account - or by card or bank transfer. Everything is equally secure.

Mail and phone orders are paid in advance with swish no 1232364347 or deposit on bankgiro

Returns

Returns are at your own expense unless the item is defective or if we have packed incorrectly. Note! Patterns are not returnable.
Returns should be sent by letter or parcel, not by cash on delivery.

Returns are sent to:

Avelsås Ull & Inredning

Nedre Avelsås 104

523 99 Hökerum

14 days open purchase

We comply with the Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You can cancel your purchase by notifying us within 14 days of receiving your order and returning the goods to us. The goods must be returned well packaged, in the same condition as you received them and in their original packaging. PLEASE NOTE! No open purchase on patterns. When using the right of withdrawal, you are responsible for the return shipping and the remaining amount will be refunded no later than 14 days from the time we receive your confirmation that you want to use the right of withdrawal and returned goods.

Complaints

Please notify any complaint as soon as possible to avelsasull@gmail.com stating the order number, reason for complaint and return the item. If we consider the item to be faulty, a refund will be made within 14 days, including your return shipping costs.

Privacy policy

When you place your order with us, you need to provide certain personal and contact information. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. Your information is always treated confidentially and is never disclosed to third parties. Under the Personal Data Act (PUL), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In this case, please contact us by e-mail avelsasull@gmail.com.

Environmental and quality policy

Our vision

We strive to offer Sweden's widest range of Swedish wool yarn of the highest quality with as little impact on the environment as possible. By preserving and combining small-scale and traditional craftsmanship with modern sustainability principles, we want to contribute to a more sustainable world both for ourselves and for future generations.

Environmental policy

• Local and sustainable origin All wool in our own yarns comes from Swedish animals raised under good animal welfare conditions. We visit all farms and prioritize farms that work with sustainable methods and care for animals, people and the environment.

• Environmentally certified processing Our yarn is processed exclusively at Nordic spinning mills with an artisanal manufacturing process.
  Purchased yarns come exclusively from suppliers certified according to GOTS, RAF (Responsible Animal Fibre), RMS (Responsible Mohair Standard) and RWS (Responsible Wool Standard), which guarantees good animal husbandry, traceability and good working conditions.
  
  
• Transport and packaging We minimize climate impact through few intermediaries and short transport distances, co-deliveries and recyclable or compostable packaging materials. As well as transport contracts and e-commerce transports that are Nordic Swan Ecolabeled.

• Circular thinking Waste materials from production are used for other products, reused or recycled. We encourage our customers to reuse leftover yarn and offer tips on creative solutions.

Quality policy

• Natural quality Our yarns are 100% natural, free of synthetic additives and produced with respect for people, animals and the environment.

• Traceability and transparency Every skein of yarn can be traced back to the farm and spinning mill of origin. We are happy to share information about our suppliers and production methods.

• Continuous improvement We actively work to improve our products and processes through customer feedback, quality checks and collaboration with textile and sustainability experts.

• Customer focus We offer personalized service and strive to exceed customer expectations in terms of product quality, delivery and support.

Our promise

We believe in craftsmanship, tradition and authenticity. Through our work, we want to inspire conscious consumption choices and show that local collaboration, quality and creativity contribute to good health and a better environment.